I just finished exchanging emails with them. They don't believe that it was a defective product, which I can't really blame them for, since it happened to both arms :/
From a business perspective, it's completely understandable I guess.
I'm disapp...
Being someone who used to handle something as fragile as Gundam model kits everyday, I was already super careful when handling this one. If anything, It came off with broke with little to no effort on my side :/
Guilty as charged. Have some gunpla in my closet to that I'm too lazy assemble. MG Duel conversion left unfinished and custom Astray build half done. :(
It's so bad that I don't even bother buying gunpla anymore
