That show looks epic-random... will add it to the watch list.
As for getting stuff done, I find it really depends on who you're dealing with. Normally though you can generally go straight to the decision maker. By the same token, maybe not so much in this instance but in others, it's often said that a lower ranked person has a better bargaining position. Where a high ranked person has to make a decision on the spot, the office gopher can say "Ok, I'm not sure, will have to ask my boss", walks out of the room for h... (
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